Verizon Wireless, My iPhone Didn’t Work in Italy as Promised
Carol did most of the detail planning of the actual trip, and it was my job to make certain that we had wireless cell phone services in case of emergencies on our trip.
We looked at renting a phone for the trip, buying a special inexpensive “world phone” to use in nearly any part of the world, and a dizzying array of other options.
Having just purchased an iPhone 5, a Verizon Wireless customer service representative informed me that I would be able to use my new phone in Italy and would be charged roaming fees of $1.29/minute.
Dear Verizon Wireless, why didn’t our iPhone 5 work in Italy?
While that was quite a bit more expensive than other plans we found, we decided that because we were planning to only use the phone in the event of emergencies, the Verizon Wireless roaming charges would be palatable because of the purposed ease of use.
I say purposed because when we landed in Rome, I was not able to use my phone. All I got was a message on the top of my phone that stated: No Service.
I can’t begin to tell you how frustrating this was to us. You see, we had friends coming in on another flight, and had absolutely no way to communicate and hook up with them to begin our exciting journey.
Consequently, I was left to be bamboozled by one of those airport cellular phone kiosks in the Rome airport.
Cost? $238 for crying out loud!
I must confess, we’re not very happy with Verizon Wireless in this matter.
Now, I suppose there might be something that we didn’t do on our end, but the customer service rep said, “turn the phone on, make calls”.
Clearly, that was not the case. Needless to say, there’s two unhappy world travelers in Scottsdale, Arizona today!
Hey Verizon Wireless, what went wrong?
Update ~ November 15, 2012:
I received a call today from a very nice lady named Sherene at Verizon Wireless. She apologized profusely, let me know that the representative that I talked to should have flipped a switch on their end to allow international calling, and then credited my account for $238. Thank you Sherene and Verizon Wireless. I’m very impressed that you cared enough to call and restore my faith in your company.