2010 North America Airport Satisfaction Study by J.D. Power
February 19, 2010 by David Porter
J.D. Power has just released its 2010 North America Satisfaction Study.
“The study measures overall airport satisfaction in three distinct airport segments, based on passenger traffic: large, medium and small. Larger airports have 30 million or more passengers per year, while medium airports typically serve 10 million to 30 million passengers per year. Small airports as outlined in the study are those with traffic of fewer than 10 million passengers per year. Six different factors—assessed through 27 specific attributes—are examined to determine overall customer satisfaction. They are: airport accessibility; baggage claim; check-in/baggage check process; terminal facilities; security check; and food and retail services.”
Phoenix Sky Harbor Airport, the Roaming Boomers home airport, snagged the #5 spot with “accessibility” being it only drawback.
How did your airport do in the rankings? Share your comment below.
